Ordering Online
Currently we only accept order via our online store. Our web site is designed to deliver the best possible online shopping experience to our customers, featuring safe and encrypted transactions.

You can easily select the item(s) that you wanted and added it into the shopping cart. Then, you can press the checkout button located at the top right hand corner on every page to complete your order online. The payment process is SSL protected and all the info given is 100% completely safe and secure.

Payment method
Payment available with all major credit card, ie, VISA, Master Card, American Express, Discover, JCB, Diners, FX Source or PayPal

Order Processing & Fabrication
After your completing your order, an email with the order details and payment confirmation will be sent to you, usually on the same or at latest the next business day. Your payment will be reviewed within the same time frame and after the confirmation of your payment, your order will be processed.

All our Tungsten Carbide Rings are hand-made and 100% custom-made to order, crafted to our customers’ individual specifications. Normally, it will take around 5-7 business days for the fabrication period to be completed. Rings with special coatings and diamond setting may take more time in production, depending upon the design chosen.

Customizations on rings are possible and thus, if you order for a custom-made ring, please contact us at info@JustTungsten.com for an estimated completion time.

Shipping of Order
Once your order is finished, we will send it out immediately. An email with the parcel’s tracking number will be sent to you on the date of the parcel is shipped. Longer delivery times should be expected for orders shipping destinations other than North America, UK or continental Europe.

Please check all delivery packaging prior to releasing/signing for it. Once the package is signed for, we are not held responsible for any damage/theft which may have occurred.

Direct and Personal Customer Care
If you are having difficulty paying online or you do not wish to make the order at our online store, you can email us directly at info@JustTungsten.com . Our customer care support team will be able to provide you professional advice.

You are also welcome to contact us directly if you want to order for customized product and service, eg, custom-made rings, rush order, Saturday delivery.

Incomplete Order
Sometimes an order may be left incomplete (eg, missing size, width, finish, email address etc . . .) and the order will be placed temporarily on hold until the payment process is finished and all missing information is submitted. Order processing period and delivery date may consequently be delayed.

Errors
The prices listed throughout this site are for Internet orders. In case that a jewelry product is priced incorrectly due to typographical or programming error, JustTungsten.com shall have the right to refuse to complete or cancel orders placed, regardless of whether the order has been confirmed and your credit card charged. A refund of the order will be offered to the customer accordingly.